Terms and Conditions

1. Introduction

Welcome to Ottimó Tiramisu. By using our website or services, you agree to these terms. Please read them carefully.

2. Use of Our Services

Eligibility: You must be at least 15 years old to use our services.
Account Responsibility: Keep your account details secure and let us know if there are any issues.

3. Changes to Terms

We may update these terms from time to time. Check this page regularly to stay informed. Continued use of our services means you accept any changes.

4. Content and Intellectual Property

Ownership: All content on our site is owned by us or licensed to us.
Restrictions: Don’t copy, modify, or distribute our content without permission.

5. User Conduct

Prohibited Activities: Don’t use our services for illegal or harmful activities.
Compliance: Follow all applicable laws and respect other users.

6. Privacy

We value your privacy. Our Privacy Policy explains how we handle your personal information.

7. Liability

Disclaimer: Our services are provided as-is. We don’t guarantee they’ll always be available or error-free.
Limitation: We’re not liable for any indirect or consequential damages.

8. Contact Us

Ottimó Tiramisu
Email: ottimo.tiramisu0525@gmail.com
Phone: +65 8613 1913

Return and Refund Policy

1. Overview

We strive to provide high-quality food products and ensure your satisfaction. If you encounter any issues with your order, please review our refund policy below.

2. Refund Eligibility

Order Issues: If you experience a problem with your food order (e.g., incorrect items, missing items, or quality issues), please contact us within 24 hours of receiving your order.
Food Quality: If the food is not up to standard (e.g., spoiled or incorrect preparation), please provide evidence (such as photos) when you contact us.

3. Request Process

How to Request: To request a refund, please email us at ottimo.tiramisu0525@gmail.com or call +65 8613 1913 with your order number, a description of the issue, and any supporting evidence.
Verification: We may require verification of the issue before processing a refund.

4. Refunds

Processing Time: Approved refunds will be processed within 3 -5 business days.
Method: Refunds will be issued to the original payment method. Note that it may take additional time for the refund to appear in your account due to processing times by your bank or credit card issuer.
Partial Refunds: In cases where only part of the order is affected, we may issue a partial refund based on the issue reported.

5. Non-Refundable Situations

Change of Mind: We do not offer refunds for changes of mind or dissatisfaction with taste preferences.
Delivery Issues: Refunds are not provided for issues related to delivery delays caused by third-party delivery services. Please contact the delivery service directly for such concerns.

6. Contact Us

For any questions or concerns about our refund policy or to request a refund, please contact us at:

Ottimó Tiramisu
Email: ottimo.tiramisu0525@gmail.com
Phone: +65 8613 1913